ji7 FAQ — Find answers to all your questions in one place

No. Only one account is permitted per mobile number and ID document. Creating multiple accounts ji7may result in a violation of the terms and suspension of all accounts.

You'll need to provide your full name, mobile number, email address, password, and date of birth. Make sure your name matches your national ID card, as it will be required for KYC verification during large withdrawals.

Yes. If you wish to close your account, contact our support team. Under our responsible gaming policy, a self-exclusion option is also available, letting you temporarily or permanently suspend your account for a period of 6 months to 5 years.

You can deposit via mobile banking, bank transfer, or e-wallet. See the full list of available payment methods in the Deposit section of your account.

Mobile banking and e-wallet deposits are typically credited instantly, within 1–5 minutes. Bank transfers may take anywhere from 15 minutes to 1 hour. If funds haven't arrived after 30 minutes, contact live chat with your transaction number.

Minimum and maximum deposit limits vary by payment method. Check the Deposit page in your account for accurate figures. For responsible gaming, we recommend setting a deposit limit that fits your personal budget.

Standard withdrawal requests are processed within 15–30 minutes to mobile banking and 2–24 hours to bank accounts after verification. Larger amounts may require additional KYC verification.

ji7charges no withdrawal fees. However, your bank or mobile banking provider may apply their own transaction charges — this is outside ji7's control.

You can cancel a request while it is still Pending, before processing begins. Once processing has started, cancellation is no longer possible. If you need to cancel, contact us via live chat as soon as possible.

Yes. After registration, your welcome bonus is automatically credited to your account on your first deposit. For the latest bonus amount and full terms, please visit the Promotions Page See.

Bonuses cannot be withdrawn directly. A bonus becomes withdrawable only after you complete the required wagering amount. Each bonus has its own wagering conditions — visit the Promotions Page for full details.

When you invite a friend or acquaintance to ji7 and they register and make their first deposit, you'll earn a referral bonus. You'll find your unique referral code in the Referral section of your account. The bonus applies automatically when your friend uses that code during registration.

ji7offers over 500 games — Bingo, Live Casino (Baccarat, Roulette, Blackjack), video slots, crash games, fishing games, and much more. All games In the game lobby you will find.

If your connection drops during a game, the result is saved on our servers. Once you reconnect, you can resume the game or view the outcome. If you experience any issues, contact the support team with your transaction ID.

Yes. ji7Live Casino lets you play with real dealers via live video streaming. Choose from Baccarat, Roulette, Blackjack, and more live table games — with multiple tables always active.

Yes. ji7 256-bit SSL encryption provides bank-level security for your data. Your personal and financial information is never shared with third parties. To learn more, Privacy Policy Read more.

Go to Account Settings → open the Security section → enable Two-Factor Authentication. An OTP will be sent to your mobile each time you log in, keeping your account secure even if your password is compromised.

Change your password immediately and log out of all devices. Then email [email protected] or reach us via live chat. Our security team will investigate and take prompt action.

Yes, ji7 The app is available on both Android and iOS. To get the download link, Download Page The app is lightweight and performs well even on low data connections.

Yes. The app gives you access to all the games, deposit, withdrawal, bonus, and support features available on the website. On top of that, you get app-exclusive benefits like push notifications and biometric login (fingerprint/Face ID).

If you have trouble installing on Android, go to Settings → Security and enable "Unknown Sources" or "Install Unknown Apps", then try installing the APK again. If the issue persists, contact us via live chat with a screenshot.