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Your well-being is our priority

ji7Responsible Gaming at ji7 — Play for fun, stay within your limits, stay safe.

Gaming should be an enjoyable part of life — not a source of stress. ji7 believes every member can enjoy gaming responsibly. On this page you'll find all our tools and guidance.

ji7's Commitment: Responsible Gaming Is Our Core Principle

What does responsible gaming mean?

Responsible Gaming It means enjoying gaming in a way that does not affect the other important areas of your life — family, work, health, and financial wellbeing. ji7At ji7, we want you to see gaming as a form of entertainment — not a way to change your life.

The truth is, gaming addiction is a real issue that affects many people across Bangladesh and around the world. It is not a sign of weakness — it is a health condition, and it can be treated. ji7 wants to be part of that solution.

That's why we Responsible GamingWe haven't just written responsible gaming into a policy document — we've built tools directly into the platform to help you stay aware and get support when you need it. Our customer support team is trained and always ready to assist with responsible gaming.

Remember: gaming should be fun. If it starts to feel like a source of stress, taking a break is the right call.

ji7At ji7, we never encourage you to play beyond your means. Every promotion and bonus offer we run is built around this principle. Your well-being matters more to us than our bottom line.

5 Golden Rules for Healthy Gaming

  • Set a budget before you start and stick to it.
  • Do not chase your losses by placing bigger bets.
  • Take regular breaks — at least 10 minutes every hour.
  • Never play on borrowed money.
  • Gaming should never come before professional or family responsibilities.

Need help? Reach out now

The ji7 support team is available 24/7. If you'd like to talk about responsible gaming, reach out to us via live chat.

[email protected]

Ji7 Responsible Gaming Tools

We provide these tools free of charge to help you stay in control of your gaming

Deposit Limit

Daily, weekly, or monthly — you decide how much you deposit. Once set, your limit can only be lowered before the period ends, never increased.

Loss Limit

Once a set loss threshold is reached, your gaming will stop automatically. This protects you from chasing losses in the heat of the moment.

Session Time Limit

Decide in advance how long you want to play. You'll receive a reminder when time is up, and your session will end automatically.

Cooling Off Period

Take a break from gaming for anywhere between 24 hours and 30 days. No deposits can be made to your account during a cooling-off period.

Self-Exclusion

Lock your account completely for 6 months to 5 years. No promotional emails will be sent during an active self-exclusion period.

Gaming History Review

Review your gaming history at any time — how long you have played, how much you have deposited, and how much you have withdrawn. Stay informed.

To set up these tools, log in to your account and go to the "Responsible Gaming" section in the settings menu. For any assistance, contact us via live chat.

How do I set limits?

Keep your gaming safe in just a few simple steps

1
Log in to your account

Sign in to ji7.live with your username and password.

2
Go to Profile Settings

Click your name in the top right corner, then select "Account Settings".

3
Open the Responsible Gaming section

In the Settings menu, click on the "Responsible Gaming" tab.

4
Select Your Preferred Limit

Set a Deposit Limit, Loss Limit, or Session Limit — whichever you need.

5
Confirm

Save your changes. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period.

Warning Signs of Gaming Addiction

If you're experiencing the following signs, it's time to reach out for help

  • Placing larger bets to recover losses ("Chasing losses").
  • You've tried to stop gaming but can't.
  • Hiding your gaming from family or friends.
  • Neglecting work, studies, or family responsibilities.
  • You feel restless or irritable when you're not gaming.
  • Borrowing money or selling assets to fund your gaming.
  • Your mood suffers when you stop gaming.

If you notice these signs in yourself, don't blame yourself. This is a problem with a solution. Reach out for help today.

Ji7's Commitment to Responsible Gaming

Our commitment, proven in numbers

24/7
Responsible Gaming Support
6
Protection Tools — Free of Charge
3 Minutes
Self-Exclusion Activation Time
18+
Strict Age Policy

How do you know if gaming has become a problem?

Gaming addiction usually develops gradually. It starts with "I played a bit too much today, but I'll cut back tomorrow" — except tomorrow never comes. It's much like other addictions: people often don't realise how deep in they've gone.

Responsible GamingThe core of responsible gaming is being honest with yourself about your habits. Ask yourself a few questions each week: "How much time did I spend playing last week? How much did I spend? Am I spending less time with family?"

ji7Use ji7's Gaming History feature to see exactly how much time and money you've spent over the past 30 days. Sometimes the numbers alone are enough to tell you whether something needs to change.

Protection of Minors

ji7 Gaming is strictly prohibited for anyone under 18. Age is verified at registration, and identity documents are collected as part of the KYC process.

If you have children or teenagers at home, take the following steps:

  • Password-protect your computer or phone to prevent them from accessing your account.
  • Always log out of your ji7 app when you're done.
  • Do not save payment card details on your device.
  • If you suspect a minor is accessing your account, contact support immediately.

Allowing a family member to use your account is a violation of our Terms & Conditions. Keeping your account secure is your responsibility.

Self-Assessment: Evaluate Yourself

Answer the following questions honestly. If you answer "Yes" to 3 or more, consider seeking help.

Q.1 Are you spending more time or money on gaming than you planned?
Q.2 Do you feel uneasy or irritable when you're not gaming?
Q.3 Have you ever lied to family or friends about your gaming?
Q.4 Is gaming affecting your work or studies?
Q.5 Do you keep playing to try to win back money you have lost?
Q.6 Have you repeatedly tried to cut back on gaming but failed?

If 3 or more of your answers are "Yes", contact our support team today. We are ready to help.

Frequently Asked Questions About Responsible Gaming

Answers to your most frequently asked questions

No, your account balance remains safe during Self-Exclusion. We recommend withdrawing any existing balance before activating Self-Exclusion. If you happen to win due to a technical issue while Self-Exclusion is active, those winnings will still be yours.

Reducing a limit takes effect immediately. However, increasing a limit is subject to a 24-hour cooling period. This rule protects you from making impulsive decisions.

Start by speaking with them directly and without judgment. Let them know you are there for them. Reach out to ji7's support team — we can guide you on how to connect with third-party assistance. Professional mental health advice is the most effective course of action.

A Cooling Off period is a short-term break (1 to 30 days) during which your account is temporarily suspended. It reactivates automatically once the period ends.

Self-exclusion is a long-term commitment (6 months to 5 years). During this period, you should not attempt to open a new account. No promotional communications will be sent while self-exclusion is active.

The first step is acknowledging that a problem exists. From there, use ji7's self-exclusion tool, talk to a family member or trusted friend, and seek professional mental health support if needed. Remember — asking for help is a sign of strength, not weakness.
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Play responsibly — ji7 is always here for you

Build healthy gaming habits and stay safe. Use ji7's responsible gaming tools for a fun and enjoyable experience.

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